Information & Referral Resources for Children Disabilities
or Special Health Care Needs and their Families
Organization:
-
Mission:
To provide information & assistance in many areas including: Medicaid
eligibility, benefits covered, managed care HMOs, lost or stolen cards,
identifying Medicaid providers in an area, private insurance, food stamps,
state SSI checks, etc., & to provide referrals to other agencies when
necessary.
-
Population Served:
All Medicaid recipients
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Service Area:
-
Statewide
Services Provided:
Recipient hotlines:
-
can address situations that are not related to MA services, such as food
stamps, senior care, SSI Family Planning waiver & more.
-
-give out contracts for a variety of services in the state
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-assist in enforcing MA policies
Ombudsmen:
- deal
with recipients enrolled in managed care programs who have grievances or
complaints with their HMO.
Additional Comments:
-
The hotline also supports the Medical Assistance Purchase Program, for those
with disabilities who are working, and provides information on other programs
within Medicaid such as Badger Care & Senior Care.
Wheelchair accessible, but there aren’t really walk-in clients. Providers can
come to talk with provider service reps about billing and policy issues.
Recipient concerns are handled through telephone correspondents.
Through a
subcontract with AT&T language lines, they have 166 languages available.
© Wisconsin Family Voices 2005
Last updated 3/19/2005
Please let us know if you find any broken links or have any additions or corrections rowley@waisman.wisc.edu
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