CAP can provide information and assistance to individuals who
have a dispute with DVR.
CAP will tell you if they feel your complaint can be resolved
without an appeal and can assist you to negotiate or mediate an end
to the dispute.
If you wish to handle an appeal yourself, CAP can tell you how
the appeal process works and what you need to do.
CAP staff can advise you on how to word your appeal request
whether you are doing the appeal yourself or with CAP's help.
CAP can represent you in an appeal if their review of the case
shows that your complaint has merit. If you want CAP to represent
you, you should contact CAP before you file for an appeal.
